Did you know the demand for information technology careers has been rising?
In fact, computer and information technology employment is projected to grow faster than average at 12 percent from 2012 through 2024.1
No matter where you imagine yourself fitting into the IT industry, it’s important to set yourself apart. In a competitive job market, training in information technology can help showcase your preparedness to enter the workforce in exciting fields.
Earning a top-rated diploma in PC Support from Ohio Business College could provide you with the training you need to transition into the IT career field.
What can you do with a PC Support Specialist diploma?
OBC’s PC Support Specialist diploma program is designed to equip you with the skills essential to providing IT assistance, support, and advice regarding computer issues.
Hands-on training at OBC is an invaluable stepping stone into the information technology field, including these in-demand positions.
1. IT Help Desk Representative
Help desk representatives play a vital role in providing customer service and user support at a wide variety of companies. IT help desk professionals:
- Assist customers in-person or via email, phone, or live chat
- Diagnose technical problems
- Research information and troubleshoot why a product is not working correctly
- Maintain a polite, professional demeanor with customers who may be angry or upset
- Thrive in a team environment
- Install and update software on desktops and laptops
- Log calls and interactions to provide better statistical data on frequent customer issues
While some employers require only a high school diploma, GED, or training certification, others require a bachelor’s degree. In May 2016, the median annual pay for administrative and support services in information technology was $46,040.2
If you’re looking for specialist training in information technology, you need a program with high-quality instruction and hands-on experience. A PC Support Specialist diploma from OBC prepares students to provide the technical network support, internet support, and server maintenance they’ll need to flourish as an IT help desk representative.
2. Installation Technician
Also known as telecom technicians, installation technicians set up and maintain devices that carry communication signals and connect to the internet. Generally, these equipment installers and repairers:
- Study system requirements and analyze work orders
- Order and gather necessary parts and components
- Complete installation and troubleshoot problems
- Examine customer complaints and identify solutions
- Recommend system improvements
- Maintain supplies, reports, logs, and records
- Plan daily travel schedule
- Visit the homes, offices, and other properties to enact repairs
In May 2016, the median annual wage for installation technicians was $53,640.3
Installation technicians typically have a degree in electronics, telecommunications, or computer technology. Some receive additional on-the-job training from employers, while many flourish with industry-specific certifications or diplomas, such as those found at OBC.
3. PC Support Specialist
Professionals in this position are focused on all aspects of computer setup and maintenance. PC Support Specialists handle how computers connect to other computers, networks, printers, and devices such as phones and tablets. They also:
- Help with issues related to software, hardware, computers, printers, scanners and more
- Assist with in-house support at companies and provide external support to customers
- Provide help via phone, email, and live chat
- Support callers with information and technical support requests
- Recommend changes and updates in programming
- Develop and maintain documentation of technical problems and solutions
The Bureau of Labor Statistics reports the median annual pay for computer support specialists was $49,390 as of May 2016, with a faster than average job growth outlook.4
Education requirements for computer support specialists vary as there are many paths into the IT industry. Some jobs require employees to demonstrate knowledge and skills associated with a bachelor’s degree, while others prefer an associate’s degree or hands-on technical training courses.
If you’re looking to excel in any number of careers in technology, take the next step toward your future today. Learn how a PC Support Specialist diploma from Ohio Business College can arm you with the experience and training you need to land an entry-level position in this exciting industry.
1 Bureau of Labor Statistics. “Computer Information Technology Occupations.” Accessed July 20, 2017. https://www.bls.gov/ooh/computer-and-information-technology/home.htm.